Refunds and returns

This page explains the process. What is legally binding is our cancellation policy; in case of doubt, that text prevails.

Right of withdrawal

As a consumer you may withdraw from the contract within fourteen days without giving reasons. The period begins on the day you took possession of the goods.

A clear statement to us is sufficient – by e-mail or letter. You may use our model withdrawal form, but you do not have to.

Returning the goods

Please return the goods within fourteen days of your declaration to:

Flickenschild GmbH & Co. KG
Breite Strasse 13–17
25524 Itzehoe, Germany

You bear the direct cost of returning the goods. Please pack bottles securely – you are liable for any loss in value resulting from handling that was not necessary to establish the nature and characteristics of the goods.

Refund

We will refund all payments received, including the cost of delivery to you, within fourteen days of receiving your declaration. We use the same means of payment as for your order; no fees are charged to you. We may withhold the refund until we have received the goods back or you have supplied proof of return.

If you chose a delivery option more expensive than our cheapest standard delivery, we refund the amount of the standard delivery.

If something arrives damaged

Please contact us right away at shop@whizita.de or on +49 4821 2676. A photo of the parcel and its packaging helps us file the claim with DHL. Your statutory rights in respect of defects remain unaffected and are not limited by this request.

When the right of withdrawal does not apply

There is no right of withdrawal for alcoholic beverages whose price was agreed at the time of conclusion of the contract, which can be delivered no earlier than 30 days afterwards and whose value depends on market fluctuations beyond our control. See the cancellation policy for details.